Yes, we do ship nationwide through various courier partners, such as J&T, Flash Express, SPEX, and LEX. We also do same-day shipping through Grab or Lalamove if you want to receive your items as soon as possible.

You can usually get your shipping cost once you checkout, and upon choosing the right courier partner for your orders and convenience. If you choose to have it delivered the same day through Lalamove or Grab, you must shoulder the shipping cost set by the apps. We cannot do anything about it since it is Grab and Lalamove who sets the amount from our warehouse to your address.

Typically, we process orders within the day, so that you can get your items as soon as possible. You must wait within three to five days for your orders to arrive if you are from Metro Manila. Otherwise, nationwide shipping takes within five to ten days.

You can check the status of your order through our tracking page, from the moment your orders leave our facility to the day your items are out for delivery.

To ensure that your order is delivered on time and in perfect condition, once it’s processed we will send you a text or email providing your tracking number. 

You can easily message us on our official Facebook page or send us an email at info@woofgang.ph. We will check with you shortly then update the tracking information once it has moved to the next step.

You can choose your items by adding them on your cart, then checking out after providing us with the shipping details as well as your payment information. You can be assured that any bank information will be used properly in each transaction.

We accept payments through your credit or debit card, GCash, or bank transfer. We also accept cash on delivery.

Of course! Our website is highly secure and protected, so you can input your personal information as well as your card information for payment purposes. We properly dispose of your information after each transaction, as per the guidelines according to the Data Privacy Act of 2012.

We show Philippine peso as default currency, but you can also change it into the currency of your choice by clicking on the currency settings.

1. Contact us. If your dog isn't satisfied with any of our products, simply reach out to us through our Facebook page Woofgang or email at woofgangtreatsph@gmail.com within 30 days of purchase. Let us know what product your pet didn't enjoy, and we'll guide you through the return process.
2. Return the product. Safely pack any uneaten portion of the product, and send it back to us. Upon receiving and inspecting the product, we'll process your return.
3. Choose a replacement or refund. Once your return is processed, you have two options. We can either:

• Offer a suitable replacement with a different flavor or product that we're confident your dog will love, or
• Issue a full refund for the product's purchase price, so you're not left out of pocket for a product your pooch didn't enjoy.

We're confident that our luxury dog food and treats will delight your dog's taste buds, and if they don't, we're committed to making it right.

Woofgang is dedicated to providing luxury, gourmet meals and snacks for your pets, using only the highest quality ingredients. Our passion for canine nutrition and love for animals drive us to create products that not only satisfy your dog's taste buds but also promote their overall health and well-being.

We strive to create a diverse range of products that cater to the unique needs of each dog. If your pet has specific dietary restrictions or allergies, please review the ingredients listed on the product packaging or contact our customer support for more information.

At Woofgang, we believe in the importance of ethical sourcing and sustainability. We carefully select our suppliers and ensure that the ingredients used in our products are of the highest quality while adhering to ethical and sustainable practices.

With every purchase you make, Woofgang donates 10 pesos to the Pawssion Project, a non-profit organization dedicated to rescuing, rehabilitating, and rehoming stray animals. By choosing Woofgang, you are not only pampering your pet but also making a difference in the lives of stray animals in need.

Woofgang's products can be purchased through Shopee and Lazada.

Shopee: WoofgangPH

Lazada: Woofgang

Our designated courier, Flash Express, ensures timely delivery with an estimated shipping duration of 2-5 days for Metro Manila and 3-7 days for provincial areas.

The appropriate portion size for your dog depends on factors such as their age, weight, activity level, and specific dietary needs. Please refer to the feeding guidelines provided on our product packaging or consult with your veterinarian for personalized recommendations.

Woofgang's treats are suitable for dogs 4 months old and above. However, please ensure that you choose the appropriate treat size for your puppy and always supervise them while they enjoy their treat.

To maintain freshness and quality, store Woofgang's dog food and treats in a cool, dry place, away from direct sunlight. Make sure to tightly seal the packaging after each use.

If you have any questions or concerns, please feel free to reach out to our customer support team through the contact form on our website or by emailing us at our Facebook page Woofgang and email at info@woofgang.ph.